How orders ship, how fast they arrive, how subscriptions cycle, and what happens if something goes wrong. Quick reference up top. Details below.
At launch, Valenco ships within the United States. Hawaii, Alaska, and US territories are supported but transit times run 5 to 10 business days. International shipping is being scoped post-launch and will be announced via email to the waitlist.
Standard schedule:
Standard ground via USPS, UPS, or FedEx depending on destination and weight. You will receive a tracking link by email when the label is generated. We do not currently offer expedited shipping at launch.
Supplements ship at room temperature. The capsules are shelf-stable. No cold chain, no ice packs, no insulated liners required.
Monthly subscriptions ship every 30 days from the date of your last shipment. We send a reminder email 5 days before the next charge. You can skip, pause, or modify the cadence at any time inside your account.
Quarterly subscriptions (offered as an upgrade at day 60) ship every 90 days.
Update your shipping address inside your account at least 48 hours before the next charge. If an order has already been generated and labeled, we cannot intercept it. Email support@valenco.org immediately and we will work with the carrier to reroute when possible (success not guaranteed once the label is in the carrier system).
Check the tracking link first. Most "missing" packages are scanned at the destination facility and delivered within 2 to 3 days of the last scan. If tracking shows delivered but the package is not where you expect it, check with neighbors and your building's mailroom first. If a package is genuinely lost or stolen, email support@valenco.org within 14 days of the last carrier scan and we will file a carrier claim and replace the order.
Take photos of the outer box and any damaged contents before opening anything further. Email support@valenco.org with the photos and order number within 7 days of delivery. We will replace damaged product or refund at our discretion.
For consumable supplements: we do not accept returns of opened product for safety and traceability reasons.
For unopened product: contact support@valenco.org within 30 days of delivery. Returns are inspected on receipt and refunded to the original payment method, less the original shipping cost. Customer pays return shipping.
For product that fails its published COA spec: we replace the product at no cost or refund the order in full. Forward your order number plus the QR-resolved COA reference to support@valenco.org and we will resolve within 5 business days.
To dispute a subscription charge, email support@valenco.org within 7 days of the shipment. Refunds for already-shipped subscription product are at our discretion. The cleaner path is to pause or cancel future shipments inside your account.
Shipping questions: support@valenco.org
Order issues: orders@valenco.org
Press / wholesale: press@valenco.org
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare provider before beginning any supplement program.